Laki
We answer by email, usually within two business days.
If something is not working in Laki, this is the place to say so. Before you write, check the list below: these are the five things people ask us most, and almost all of them can be fixed without waiting for a reply.
Check that Laki is allowed to send notifications in the phone's settings. On Android, also exclude Laki from battery optimisation, otherwise the system may delay the alert. If reminders arrive but your group's updates do not, open Laki's Settings → Notifications and make sure "Group notifications" is on.
You both need to be in the same group. Open Settings → Group on both phones and compare the name; if it differs, one of you has to join the other's group with the QR code or the invite code. With an internet connection, every change shows up on the other phone within seconds.
An update deletes nothing: the history lives in the group, not on the phone. What can happen is that the phone loses its place in the group, and the app shows you a new, empty group or a notice that the device was removed. First of all, do not reinstall: a reinstall creates a new identity and recovers nothing. Update to the latest version from the store and open the app again with a connection. If you still see an empty group, ask the other person in the group for the QR or the invite code and join again: the history comes back, because it never left the group. If you look after your pet with nobody else in the group, write to us below before creating a new pet or treatment, with the app version and the approximate date, and we will go through it with you.
Laki asks for no account and no password: your identity lives in the installation. After a reinstall, your previous place in the group may still be held by the old phone. Whoever manages the group can free it from Settings → Group, and then you join again with the QR code.
No need to write to us: it is done from the app itself, in Settings → Delete account. What gets deleted and what remains is explained in the privacy policy.
If you came from the app, the version and platform are already filled in. Tell us what you expected to happen and what happened instead; if an error message appears, copy it word for word.
Prefer email? Write to ask@laki-app.com. It reaches the same place, just without the version and platform, which tend to be the first thing we ask.